Category Archives: Uncategorized

3 Trends to Watch for in VoIP for Hotels (from PhoneSuite)

Technology is constantly changing and if you want your hotel to succeed in 2015, it’s imperative that you keep up with the trends in a variety of areas. One such area is Voice over Internet Protocol (VoIP) – both for IP-PBX and SIP Trunking. The popularity of VoIP has grown substantially in the last several years and the rise will no doubt continue.

VoIP will have its own trends in 2015 that you should be aware of as a hotel owner or manager, which can help your hotel from an economical standpoint, in addition to providing the level of technology innovation that your guests have learned to expect. To give you an idea of what you can expect in the future, here are three trends to watch out for this year:

Hosted PBXs Gaining in Popularity

When it comes to Hosted PBX, the writing is definitely on the wall. Hotels are beginning to see the advantages that Hosted PBX has over an On-Premise PBX system and they’re using that knowledge to make the decision to switch to a Hosted solution. The biggest reason for this change in attitude is that an On-Premise PBX comes with maintenance and repair costs. You often need to employ someone who can handle any issues that might crop up, and someone who can constantly monitor the operation of the system. The use of this on-site person can be costly. With Hosted PBX, your provider handles the problems for your hotel through the cloud and monitors how the system is operating. Plus, you can enjoy quite a few features of a Hosted PBX setup. These reasons should cement Hosted PBX as a trend throughout 2015.

Improved Analytics

We’ve gotten to the point where nearly anything can be monitored, and VoIP is no exception. When competing for guests, it’s important that your communications system is always operating at peak performance. Analytics in VoIP continue to improve and will provide you with an overall picture as to how well the system is handling the communications within your hotel. Jitter and latency, for example, can be analyzed to ensure that any problems are well within an acceptable range, and will give you the knowledge necessary to tackle such issues and make improvements. These analytics can also clue you in to a poor internet connection, an inadequate router, and other such issues that may be hindering your hotel’s communications. Thanks to improvements in technology and the need for better analytics, we can expect this trend to continue throughout the year.

Mobile Integration

Although it may not be possible for every hotel, mobile integration with VoIP is on the rise. Desktop phones are increasingly finding their way from the desk to the storage closet. This is because some hotels (and other businesses) have migrated to the use of mobile devices as a replacement for the desk and, someday, room phone. In these situations, an employee’s mobile device becomes the primary VoIP handset. This represents a big change in how business in a hotel is conducted, as it allows the employee to always remain connected. The employee can now feel unencumbered by the phone sitting at the desk, allowing them to perform other tasks while always being available to guests. With the increase in mobile device usage, there’s no reason that this trend won’t obtain more momentum in 2015.  Hosted PBX providers are finally developing a similar solution that puts the guest room phone on the guest’s mobile device, and these too will begin to emerge in 2015.

2015 should prove to be an exciting year for VoIP, especially in hotels. Voice over Internet Protocol will provide your customers and employees with a solid communications system, and if you take advantage of the above trends, you could very well leave your competition in the dust.

PhoneSuite Solutions, Inc. Signs New Dealer for the Middle East & India

FOR IMMEDIATE RELEASE:

Colorado Springs, CO— (October 7, 2014) – PhoneSuite Solutions, Inc. (the “Company”), has established a new dealer for the United Arab Emirates & India. Exodus International Electronics LLC has executed a Dealer Agreement with PhoneSuite Solutions to promote, sell and distribute the PhoneSuite® brand of products in the United Arab Emirates and India.

“Exodus is comprised of a senior team of hospitality technology professionals that have extensive experience in the region. Their focus on client satisfaction and customer service is an exciting combination that will serve the region’s clients well. We are pleased and fortunate to have them working with PhoneSuite Solutions and look forward to immediately addressing any opportunities in their region,” said Jose P. Quiros, PhoneSuite Solutions, Inc.’s CEO.

About PhoneSuite Solutions, Inc.

PhoneSuite Solutions, Inc., is a distribution company developing the international market and the Small Business Market (SMB) in North America for Call Management Products, Inc.’s brand PhoneSuite®. The PhoneSuite line of products is installed in over 4,000 properties ranging from B&B’s to 600-room upscale franchise hotels throughout the world. PhoneSuite is a Preferred Vendor for several major hotel chains, an Allied Member of the American Hotel & Lodging Association (AH&LA), a Founding Sponsor of the Asian American Hotel Owners Association (AAHOA), and a member of Hotel Technology Next Generation (HTNG). (Please note that PhoneSuite Solutions, Inc. is a separate legal entity from Call Management Products, Inc. DBA PhoneSuite®).

About Exodus

EXODUS INTERNATIONAL ELECTRONICS LLC, offers a various range of luxury products primarily to the Hospitality segment in the Middle East & India region. The company represents many manufacturers mainly from the USA and Europe. Though many of the products are designed for the guest rooms, our solutions also include IT Infrastructure, audio video and telephony systems. The company has recently added UHD – RFID tagging systems for the laundry and asset tracking for the hotels. With offices in Dubai and Mumbai and with a well set up re-seller network we offer 24/7, support to all existing clients. Exodus covers the UAE, Saudi Arabia, Bahrain, Qatar, Oman, Kuwait , India, Srilanka, Nepal, Bangladesh & Maldives

This news release contains forward-looking statements as defined by the Private Securities Litigation Reform Act of 1995. Forward-looking statements include statements concerning plan, objectives, goals, strategies, future events or performance, and underlying assumptions and other statements that are other than statements of historical facts. These statements are subject to uncertainties and risks including, but not limited to, product and service demand and acceptance, changes in technology, economic conditions, the impact of competition and pricing, government regulation, and other risks described in statements filed from time to time with the Securities and Exchange Commission. All such forward-looking statements whether written or oral, and whether made by or on behalf of the Company, are expressly qualified by the cautionary statements that may accompany the forward-looking statements. In addition, the Company disclaims any obligation to update any forward-looking statements to reflect events or circumstances after the date hereof.

PhoneSuite Solutions, Inc. Announces that it will standardize on The SIP School for Dealer Training

FOR IMMEDIATE RELEASE:

Colorado Springs, CO— (July 23, 2014) – PhoneSuite Solutions, Inc. (the “Company”), announces that it will standardize on The SIP School’s training and certification programs to guarantee its dealer channel is fully certified for VoIP/ SIP networking. As part of its overall channel development, each dealer will be asked to ensure some of its technicians are fully SSCA® Certified.

“The SIP School is a critical tool for providing our dealer channel the best training on VoIP and SIP, more so for our overseas expansion plans. This is essential for the global deployment of PhoneSuite’s Voiceware product (VoIP). The SIP School provides us the ability to provide consistent training, regardless of where our dealers may be located. This is a terrific value to our channel and to our end users. Dealers can now train their PhoneSuite technicians on SIP networking anytime, and at their offices, as this is an on-line course. The Company’s senior management team has supported The SIP School’s program for more than five years and PhoneSuite Solutions now joins many of the top manufacturers worldwide in adopting this training standard. Having recently re-certified on the SCCA® Certification, I can say it is a thorough, in-depth and well-designed program,” said Jose P. Quiros, PhoneSuite Solutions, Inc.’s CEO.

”We’re excited to be working with PhoneSuite Solutions and their dealer network in getting people up to speed on the technologies that underpin the whole of communications today. We’re sure this partnership is going to be a great success”, said Graham Francis, CEO of Vocale Ltd, the parent company of The SIP School.

About PhoneSuite Solutions, Inc.

PhoneSuite Solutions, Inc., is a distribution company developing the international market and the Small Business Market (SMB) in North America for Call Management Products, Inc. dba PhoneSuite (“CMP”) brand PhoneSuite. The PhoneSuite line of products is installed in over 4,000 properties ranging from B&B’s to 475-room franchise hotels throughout the world. PhoneSuite is a Preferred Vendor for several major hotel chains, an Allied Member of the American Hotel & Lodging Association (AH&LA), a Founding Sponsor of the Asian American Hotel Owners Association (AAHOA), and a member of Hotel Technology Next Generation (HTNG). (Please note that PhoneSuite Solutions, Inc. is a separate legal entity from Call Management Products, Inc. dba PhoneSuite.)

About Vocal Ltd.

Vocale Ltd is the owner of The SIP School and WebRTC School which together provide the leading SIP, VoIP and WebRTC training / certification programs to the communications industry worldwide. All programs are in ELearning format with full audio / video animation and interactive exercises to complete the learning experience.

Industry support of the programs comes from the TIA, USTelecom, Comptel, Bicsi and many more. For more information on the SIP School please visit http://www.thesipschool.com .

This news release contains forward-looking statements as defined by the Private Securities Litigation Reform Act of 1995. Forward-looking statements include statements concerning plan, objectives, goals, strategies, future events or performance, and underlying assumptions and other statements that are other than statements of historical facts. These statements are subject to uncertainties and risks including, but not limited to, product and service demand and acceptance, changes in technology, economic conditions, the impact of competition and pricing, government regulation, and other risks described in statements filed from time to time with the Securities and Exchange Commission. All such forward-looking statements whether written or oral, and whether made by or on behalf of the Company, are expressly qualified by the cautionary statements that may accompany the forward-looking statements. In addition, the Company disclaims any obligation to update any forward-looking statements to reflect events or circumstances after the date hereof.

PhoneSuite Solutions Receives SCCA & Voiceware Certification (as posted on Facebook)

 

PhoneSuite Solutions received its SCCA® Certification from The SIP School on July 13th and completed its PhoneSuite Voiceware training last week. Most of this is a refresher on previous certifications, but the work was essential to our deployment of the overseas dealer channel. Better understanding the technical environment of the product line is helping us better manage the various dealer inquiries around the globe. We have begun the dealer contracting process with companies as widespread as Australia and Dubai. The internal process is now in place, which includes dealer training to ensure profitable sales and the highest customer satisfaction regardless of whether the end user is in Sydney or Boston.

PhoneSuite Solutions, Inc. Enters into Strategic Alliance with VTech Hospitality

FOR IMMEDIATE RELEASE:

Colorado Springs, CO— (July 1, 2014) – PhoneSuite Solutions, Inc. and VTech Telecommunications Limited (VTech), a wholly owned subsidiary of VTech Holdings Limited (HKSE: 303), today announced a strategic alliance for the Caribbean & Latin American Region (CALA). Under the alliance, PhoneSuite Solutions and VTech Hospitality will provide a bundled solution for the hospitality industry in the region.

“It is a pleasure to work with VTech Hospitality in the CALA Region. We strongly believe that VTech is the best-positioned company in the guestroom telephone space globally. VTech’s reach, manufacturing capacity and established dealer network has no equal. We believe that PhoneSuite’s cutting edge solutions will complement their offerings perfectly. This strategic alliance will see the companies offer bundled solutions as well as share leads and market intelligence for the benefit of both. We look forward to a mutually beneficial relationship over the coming years,” said Jose P. Quiros, Chief Executive Officer of PhoneSuite Solutions, Inc.

“Being selected as the product of choice for PhoneSuite Solutions’ bundled offerings is very exciting for us. The alliance allows both companies to focus on a sector of the market that is largely untapped in today’s landscape. The market place is the true winner in this alliance,” said Chad M. Collins, Senior Sales Director, VTech Hospitality, Americas.

About PhoneSuite Solutions, Inc.

PhoneSuite Solutions, Inc., is a separate legal entity from Call Management Products, Inc. (“CMP”). CMP designs, manufactures and owns the PhoneSuite brand, products and technology. PhoneSuite Solutions is charged with the development of certain key markets for CMP under CMP’s brand name PhoneSuite. PhoneSuite is dedicated to the design and manufacture of products and is proud to have installed 4,000 systems in hotel properties ranging from B&B’s to 475-room franchise hotels. CMP /PhoneSuite is a Preferred Vendor for several major hotel chains, an Allied Member of the American Hotel & Lodging Association (AH&LA), a Founding Sponsor of the Asian American Hotel Owners Association (AAHOA), a member of Hotel Technology Next Generation (HTNG), and was recognized by the Denver Business Journal as one of the Top 25 Fastest-Growing Small Private Companies. 

About VTech

VTech is the global leader in electronic learning products from infancy to preschool and the world’s largest manufacturer of cordless phones. It also provides highly sought-after contract manufacturing services and telephony solutions for the hospitality industry. The company has leveraged its expertise and success in cordless telephones to offer a portfolio of cost-effective, cutting-edge business phone solutions as well. Founded in 1976, VTech’s mission is to design, manufacture and supply innovative and high-quality products in a manner that minimizes any impact on the environment, while creating sustainable value for our stakeholders and the community.

VTech Hospitality leverages the Group’s 20 years of experience and expertise in consumer telephony to develop innovative communication solutions customized specifically for hotels, resorts and conference centers. VTech delivers scalable phone systems that can be optimized for a variety of different business models, property configurations and hotel guest needs. For more information, please visit www.vtechhotelphones.com. www.vtechhotelphones.com/video-gallery .

This news release contains forward-looking statements as defined by the Private Securities Litigation Reform Act of 1995. Forward-looking statements include statements concerning plan, objectives, goals, strategies, future events or performance, and underlying assumptions and other statements that are other than statements of historical facts. These statements are subject to uncertainties and risks including, but not limited to, product and service demand and acceptance, changes in technology, economic conditions, the impact of competition and pricing, government regulation, and other risks described in statements filed from time to time with the Securities and Exchange Commission. All such forward-looking statements whether written or oral, and whether made by or on behalf of the Company, are expressly qualified by the cautionary statements that may accompany the forward-looking statements. In addition, the Company disclaims any obligation to update any forward-looking statements to reflect events or circumstances after the date hereof.

PhoneSuite Solutions, Inc. Signs Strategic Alliance & Distribution Agreement with Call Management Products, Inc. (d/b/a PhoneSuite)

Colorado Springs, CO— (June 27, 2014) – PhoneSuite Solutions, Inc. (the “Company”), has signed a Strategic Alliance & Distribution Agreement with Call Management Products, Inc. (“CMP”), a Colorado technology company. Under the terms of the agreement, the Company will promote, distribute and sell CMP’s products in markets not currently served by CMP, namely the international market, as well as to the Small Business Market (SMB) in North America.

“This is a significant milestone for our Company. This business fits in perfectly with our strategy to enhance our ability to generate revenue, as we work on the longer-term prospects in our overall business plan. We are pleased to be working with people we know and respect in this field. This opportunity is substantial, taking into consideration the size of the worldwide market in communications equipment, as well as CMP’s experience, technology and existing brand endorsement from major hotel chains. PhoneSuite has over 4,000 hotel installations in North America and we look to grow that installed base with our efforts in both the SMB and overseas markets. Developing these two significant markets will take time, however we expect to begin adding dealers to the network soonest, following with sales thereafter”, said Jose P. Quiros, the President & Chief Executive Officer of PhoneSuite Solutions, Inc.

“The international distribution experience represented within PhoneSuite Solutions, Inc. in our own hospitality telephone system market is unsurpassed. They are a natural partner for us moving forward with expansion to international markets with the Voiceware® product line. Add to that their vision for expanding Voiceware’s powerful business voice side into the U.S. SMB market, and you get a fantastic two-for-one partner. We are extremely excited about the business relationship we begin to forge with this agreement” said Frank Melville, President of CMP.

About PhoneSuite Solutions, Inc.

PhoneSuite Solutions, Inc., is a distribution company developing the international market and the Small Business Market (SMB) in North America for CMP’s PhoneSuite brands.

About Call Management Products, Inc.

For over 20 years, Call Management Products, Inc., under its brand name PhoneSuite, has leveraged its expertise in communication technology to provide high-quality, low-power consuming products. PhoneSuite is dedicated to the design and manufacture of products and is proud to have installed 4,000 systems in properties ranging from B&B’s to 475-room franchise hotels throughout the world. Our products, combined with our nationwide dealer support and engineering expertise, create reliable communication solutions that meet or exceed all hotel requirements. PhoneSuite is a Preferred Vendor for several major hotel chains, an Allied Member of the American Hotel & Lodging Association (AH&LA), a Founding Sponsor of the Asian American Hotel Owners Association (AAHOA), a member of Hotel Technology Next Generation (HTNG), and was recognized by the Denver Business Journal as one of the Top 25 Fastest-Growing Small Private Companies.

This news release contains forward-looking statements as defined by the Private Securities Litigation Reform Act of 1995. Forward-looking statements include statements concerning plan, objectives, goals, strategies, future events or performance, and underlying assumptions and other statements that are other than statements of historical facts. These statements are subject to uncertainties and risks including, but not limited to, product and service demand and acceptance, changes in technology, economic conditions, the impact of competition and pricing, government regulation, and other risks described in statements filed from time to time with the Securities and Exchange Commission. All such forward-looking statements whether written or oral, and whether made by or on behalf of the Company, are expressly qualified by the cautionary statements that may accompany the forward-looking statements. In addition, the Company disclaims any obligation to update any forward-looking statements to reflect events or circumstances after the date hereof.